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About Knickersonline and its Parent Company Elentaris Ltd.

Contact Details:
Elentaris Ltd.
SA38 9ER


Order processing and Delivery
We aim to despatch all orders within 14 days of receipt. If your item is not available within 30 days, we will offer you the opportunity to cancel your order with a full refund or wait the short period of time until we can fulfil your order. We will keep you notified of any such activity.
USA Surface mail may take up to eight weeks.

We offer a money back guarantee on all garments, with the exception of Motif garments made to order, and for hygiene reasons knickers and tights can not be returned if they have been worn. Should any item be unsuitable you may return it at your own cost. Please ensure the package has adequate postage, and for your own safety obtain proof of posting. Please include your name and order reference , wrap securely and send to the address above. We will exchange or refund as appropriate. The postage and packing cost is not refundable.
You have a cancellation period that starts the day after receipt of the goods and lasts for seven days. You can cancel your order without giving a reason, please just contact our offices with your order details - this is subject to all items being unworn and in fully resalable condition. A refund will be made to you within 30 days of cancellation. You are liable for the cost of returning unwanted items, any costs we have to pay for your return shipping will be deducted from your refund.
Faulty items should be returned within a reasonable time, and we will gladly refund or replace, including any carriage charges. We recommend you obtain proof of postage for all packages, as Elentaris Limited cannot be held responsible for items lost in transit. This does not affect your statutory rights as a consumer.

We accept payment by Visa, Mastercard, Switch, Solo, Amex, and JBC. United Kingdom and Euro cheques are acceptable, but your order may not be dispatched until the cheque has been cleared. All credit/debit card details given over the Internet to this site are encrypted and are processed by Paypal. Cheques should be made payable to "Elentaris Ltd". For large orders we require payment by certified payment (cheque or PO), credit cards or paypal will not be acceptable.

All prices quoted on our pages are in GB pounds sterling and include VAT.

Postage & Packing
A charge is added to all orders for postage & packing.

UK: £2.95 £0.00 Now Free !

EU air mail £3.50 for orders under £40 the £8.50

USA / Australia / New Zealand air mail £4.50 for orders under £40 then £12.50

Rest of world - we do not ship outside the countries listed above.

Customer support and service

If you wish to contact us for any reason, you can use email

Confidentiality and Privacy Statement
Elentaris Ltd is committed to safeguarding the privacy of our users while providing the highest possible quality of service.The information collected by Elentaris Ltd is the customer name, address and email address. In addition Paypal will collect credit card information and optionally telephone number. This information is needed so that your order can be posted to you. Customer email addresses are needed as a point of contact to discuss order queries. Any personal data will not be sold, given or passed on to third parties. All personal details are securely protected in accordance with the Data Protection Act 1984. Should you wish to view any information that we may hold on you, please write to us at the address detailed above. Credit card details are never held on our server. Our payment service provider (Paypal) will process your credit card details over a secure connection.

Cookies are used only within the shopping area of this web site. Their function is solely to store information on the goods you wish to purchase, and are removed after your order has been sent.

We may occasionally send special offers to previous customers. If you do not wish to receive special offers please respond to the email with the word unsubscribe in the subject line and your email address will be removed from the mailing list.

Nothing mentioned in these terms and conditions affect your statutory rights as a consumer.


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